Product Catalog: Avaya Select Product Category Contact Centers The Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. Networking An introduction to the Avaya Networking portfolio and how these products support critical networks with performance, reliability, and security. Previous model archive Small Business Voice, fax, or text messages can be forwarded to client email and PDAs. Users can attach a WAV file to email and play the voice message or see a fax message. Its simple to install with no add-on client software or firmware required. Unified Communications Avaya one-X® Communicator is ideal for users who communicate frequently, manage multiple calls, set up ad-hoc conferencing, and need to be highly reachable.