Your practice depends on intelligence. But can you count on your technology?
You may not be in the intelligence technology business, but it’s probably impossible to imagine your practice without Technology. Today, computing and telephony technology plays a vital role in the way you serve, work with, and communicate to your patients and clients. Thanks to advances that have made technology more powerful yet less expensive, even the smallest operation can enjoy capabilities – in everything from marketing and sales to delivery and fulfillment – that were once the sole domain of large enterprises.
But today’s big Technology advantages come with major risks. Your networks and systems serve as your silent partner in operations. Should they fail – and when they do, it’s usually without warning – you’re exposed not just to an IT problem, but to a potentially large business problem.
On the one hand, new devices such as smart phones and tablets can increase employee productivity – and when employees use their own devices, save the practice money. But this new “bring your own device” (BYOD) environment brings new headaches, too. These devices are easily lost and stolen. When they are,any information available to the device – including confidential business and patient data – may be vulnerable to illicit access. Yet fewer than 50% of businesses report the ability to use data encryption and/or remote data wiping to protect their assets. Take stock of your data inventory: you need to share permissions reports that reveal which devices and users have access to which files and applications.
Patient data demands special attention. In fact, when you’re in the healthcare industry, the law obliges you to preserve client confidentiality – and demonstrate that you have processes in place to ensure compliance with numerous regulatory standards, including HIPAA, HITECH, Federal Information Security Management Act (FISMA), Sarbanes-Oxley (SOX), and Federal Rules of Civil Procedure (FRCP). The best way to prepare for a regulatory audit is to run regular compliance audits of your own that allow you to take corrective actions before your operation is called into account.
Despite high hopes for the “paperless” office, the reality is that businesses spend lots of money printing, faxing, copying and scanning paper documents. Consider the math: paper plus toner plus maintenance plus employee time, etc. It’s possible to bring these printing costs under control, but the first step is to discover who prints what, how often, and why. By monitoring your multi-function printers, you can limit access to authorized users, discourage unnecessary or wasteful usage, and encourage less-expensive options – such as scan to email or scan to file directories – that save time and money.
- Free Telecom Audit (most businesses are spending 15% – 50% more than they need for voice and data services)
- IP phone systems
- ACD and contact center management tools
- Teleworking and remote access
- Conferencing solutions
- Wireless and mobility solutions
- Mass Email Solutions
- Network services, upgrades and migration plans
- Data networks and wireless access
- Network management
- Disaster recovery \ Business Continuity services
- Hosted Solutions to reduce hardware costs
- National 24x7x365 service and support
- Free IT Audit
Contact us to learn how Clear Connection can apply voice, data and security solutions that will help grow your medical practice.