Contact Centers

Every business has a contact center.  Whether you are fielding calls with just a couple of reps or up to a few hundred agents, you are a candidate for a simple to use yet sophisticated Contact Center solution with which you will reap the benefits of offering Best-In-Class Customer Service.  A slightly dissatisfied customer today, whose problem you quickly and efficiently solve, will be a more loyal customer tomorrow.

Mitel Customer Interaction Solutions create long-term, sustainable value and integrate with how you do business. Providing true flexibility and efficiencies that will help you better handle your customers’ needs. Our intelligent user-friendly solutions:

  • support first-time issue resolution, personalized service and improved customer retention
  • facilitate easy access to the right skills, at the right time wherever and whenever they are needed
  • allow you to leverage a distributed workforce to deliver superior customer service from anywhere
  • empower employees to resolve issues efficiently and effectively improving customer experience
  • increase employee loyalty, protect training, and recruitment investments while reducing the impacts of churn by providing flexible working capabilities

View “The Company as a Contact Center” On-Demand Webinar

Mitel provides innovative solutions to help differentiate your company as a market leader, and drive business improvements.  If you want to discover why more and more leading businesses around the world choose Mitel solutions to help them gain competitive advantage – contact us today.